Privacy Policy

Last updated: June 2025

At ZAVIOWear, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it. By using our Website or placing an order, you agree to the practices described in this Policy.


1. Information We Collect

Information You Give Us

  • Name, email address, and phone number
  • Delivery and billing address
  • Payment information (processed securely — we do not store card details)
  • Account login credentials (if you create an account)
  • Messages or queries you send us

Information We Collect Automatically

  • IP address and device type
  • Browser type and operating system
  • Pages you visit and time spent on the Website
  • Referring URL (how you found us)
  • Cookies and similar tracking technologies


2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Handle returns, exchanges, and customer service queries
  • Improve our Website and shopping experience
  • Send marketing emails or SMS — only if you have opted in. You can unsubscribe at any time.
  • Detect and prevent fraudulent transactions
  • Comply with Indian tax and legal obligations

We will never sell your personal data to third parties.


3. Cookies

We use cookies to keep you logged in, remember your cart, analyse site traffic, and serve relevant ads. You can disable cookies in your browser settings, though this may affect your shopping experience.


4. Third-Party Services

We share limited data with the following trusted service providers:

  • Shopify — our e-commerce platform for order and payment management
  • Payment Gateways (Razorpay / Paytm etc.) — secure payment processing
  • Courier Partners (Shiprocket / Delhivery etc.) — order fulfilment and delivery
  • Google Analytics — website traffic analysis
  • Meta (Facebook / Instagram) — advertising and remarketing
  • Email / SMS Providers — order notifications and marketing communications

All third parties are required to handle your data securely and only for the stated purpose.


5. Data Retention

We retain your personal data for as long as your account is active, as long as needed to fulfil orders and handle returns, and as required by Indian tax and accounting law (typically 7 years for financial records). You may request deletion of your account and non-statutory data at any time.


6. Your Rights

Under India's Digital Personal Data Protection Act (DPDPA) 2023, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing at any time
  • Nominate someone to exercise these rights on your behalf

To exercise any of these rights, email us at hello@zaviowear.in.


7. Security

Our Website uses SSL encryption (HTTPS). Payments are processed through PCI-DSS compliant gateways. We regularly review our security practices. However, no method of internet transmission is 100% secure. If you become aware of a security concern, please notify us immediately.


8. Children's Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have, please contact us and we will delete it promptly.


9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date. We encourage you to review it from time to time.


10. Contact Us

Email: hello@zaviowear.in Website: zaviowear.in

We aim to respond to all privacy-related requests within 30 days.